About the Author

John von Aspen

John von Aspen is a technology entrepreneur and author. He is a business technology expert with 20+ years of experience with SAP products and projects. John started his career with SAP America where he served for ten years before branching out on his own as an independent contractor. In his SAP consulting business, John helps his clients implement the optimal SAP solution for their needs. His areas of expertise in SAP include the order to cash process, Sales and Distribution (SD), Customer Service (CS - SM), Enterprise Asset Management (EAM), E-Commerce (CRM), and Credit Card Processing (PCI).