Practical Guide to SAP S/4HANA Cloud for Customer Payments
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SAP Cloud for customer payments offers a customer-facing portal for selfservice access to account information and accelerates the invoice-to-cash process. This practical guide, written by SAP Cloud for customer payments experts, shares customer experiences and best practices for downloading invoices and credits, handling credit card and Paypal payments, and disputing invoices.Explore SAP Cloud functionality for customer payments and compare and contrast SAP Biller Direct and SAP Cloud for customer payments. Take a closer look at the business processes supported by SAP Cloud for customer payments.
Take a detailed look at dispute management, correspondence management, and handling multiple currencies, and delve into Contact Us (SAP Help Portal) and attachments functionalities. Learn how SAP Cloud for customer payments inte- grates with other SAP solutions, including SAP Digital Payments and SAP FI-AR. Examine transactional business use cases and take a closer look at advanced features of SAP Cloud for customer payments, including partial payments and dispute handling. Dive into the administrator console and user management, as well as frontend and backend configuration. Review the options for reporting and monitoring, and get a sneak peek at the future roadmap.
- Compare SAP Biller Direct and SAP Cloud for customer payments
- Explore integration with SAP Digital Payments and SAP FI-AR
- Examine advanced features including partial payments and dispute handling
- Review reporting and monitoring options
Reading Example
2.1 Paying and managing bills
In today’s digitalized business environment, B2B and B2C businesses are looking for simplified ways to view open invoices and credit memos, and to enable bill payments to be made either directly via a self-service portal or via an internal employee, which are then processed in the backend SAP S/4HANA or ECC applications. These features are the main objectives for companies that want to implement S/4HANA Cloud for customer payments. SAP has provided dedicated Fiori applications—Pay My Bills and Manage My Payments—to cater to these requirements. Figure 2.1 shows an example of the Pay My Bills app.
Figure 2.1: Pay My Bills app
In the Pay My Bills app, authorized users (B2B or B2C) can view open bills (invoices) and credit items. Users can select one or more open bills that they want to pay. There is also an option to view credit items and apply these to open bills, and the payment amount is adjusted accordingly. When users have finished with the selection of invoices and credit items, they click on the Next button, which navigates to the Confirm and Select Payment Method screen. On this screen, users can view the net payment amount, which is the sum of the open bills payment amount and the credit items payment amount. There are two tabs on this screen. The Details tab shows invoice document details—open invoices and credit items, as shown in Figure 2.2.
Figure 2.2: Confirm and Select Payment Method section
In the Payment Method tab, users choose the payment method, and then proceed with the payment. There are three options for the Select Payment Method field—Bank, Credit Card or External Payment. Users select the desired option and then click E-Pay. If Bank is chosen as the payment method, and the payment is successful, a pop-up window appears with the following message: Payment has been created. Do you want to view its details? By choosing Yes, users are navigated to the Payment Details Fiori app where they will find a document number, invoice amount and the paid invoice amount. If users have any disputes regarding an invoice document, the dispute will also be indicated, as shown in Figure 2.3. We will cover disputes in Section 3.1.
Figure 2.3: Payment Details screen
Credit items selection
There is an option in the Pay My Bills app to display credit items, and this can be configured in the Configure Customer Payments Fiori app. You need to have the necessary authorization to access the Customer Payments Administration Catalog interface page. Once you have the required access, in the Configure Customer Payments Fiori app, you can navigate to the Pay My Bills section where you will find two options—Yes or No. Choose Yes if you want to use credit items for your payments and choose No if you don’t.
Adjusting credit items to payments
Let’s look at a customer example. A business user logs into SAP Cloud for customer payments. They select the desired account, and navigate to the Pay My Bills app. They then select a credit memo document with a value USD$-5,000, and an invoice document with an open amount of US$20,000. The business user wants the credit memo to be applied to the original invoice document the open amount of the invoice document is then updated to USD$15,000. The user does not want a residual payment to be created. Instead, they need to set up partial payment in the backend. Once the credit has been applied to the invoice and the remaining open invoice amount is processed for payment in the Pay My Bills app, the user will see that no new invoice document was created. Instead, the original invoice document’s open amount was adjusted by the amount of the credit memo when the F110 program was executed in the SAP backend.
The business user might also have another requirement to set up a residual payment. In this case, they need to configure the residual payment, and if the invoice document’s open amount is greater than the credit memo open amount, the residual payment will be created. The original invoice document and the credit memo will be cleared, and a new invoice document will be created with an open amount that equals the invoice document’s open amount minus the credit memo open amount.
Video—“Pay by Bank Account”
For a video tutorial on how to make a payment using a bank account and view payment details, go to: https://es-tu.de/Agm4.
Choosing a payment method
Which payment method should be used in the example below?:
1. Credit memo open amount = USD$-2,000
2. Invoice open amount = USD$5,000
The business requirement is to update the invoice open amount so that it becomes USD$3,000.
Answer: Use the payment method setup. Residual payment is not correct.
