Cancellation policy for consumers(1) Cancellation Policy for the Purchase of Downloads (ebooks, software,…) and the Digital SAP LibraryRight of revocation You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract. To exercise your right of revocation, you must send usEspresso Tutorials GmbHBahnhofstrasse 237130 Gleichenphone: 0551 / 790 89 480Fax: 0551 790 894 81E-Mail: info@espresso-tutorials.comby means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.Consequences of the revocationIf you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.End of the cancellation policy for the purchase of downloads (ebooks, software,…)(2) Cancellation policy for the purchase of print books and other mail order goodsRight of withdrawalYou have the right to cancel this contract within fourteen days without giving any reason.The revocation period shall be fourteen days from the dateon which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods;on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last partial shipment or the last item;In order to exercise your right of withdrawal, you must send usEspresso Tutorials GmbHBahnhofstrasse 237130 Gleichenphone: 0551 / 79 75 7926fax: 03212 / 14 25 566E-Mail: info@espresso-tutorials.comby means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.Consequences of revocation If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods You shall bear the direct costs of returning the goods.End of the cancellation policy for the purchase of print books and other mail-order goods(2) The prices include shipping costs. For orders outside the online store (see paragraph 2, section 2.3), the prices stated in the offer of the seller apply, also including shipping costs.(3) The prices stated for the e-books or digital products (gross price incl. VAT) shall apply in each case. No shipping costs shall be incurred for delivery by download.(4) The delivery of the customers by the seller takes place according to the wishes of the customer against the following payment methods: Sofortüberweisung, PayPal, credit card and prepayment. If you need an order on account, please send us an e-mail to info[at]espresso-tutorials.com. Subsequently, the option “prepayment” has to be selected in the webshop.(5) If a client is in default with his payment obligations, the seller may claim damages according to the statutory provisions and / or withdraw from the contract.(6) The Seller shall always issue an invoice to the Customer, which shall be handed over to the Customer upon delivery of the goods or otherwise received in text form.
